Refund policy
At Bright Hall Books, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may return eligible books within 30 days of receiving your order.
To be eligible for a return, the book must:
- Be unused and in its original condition.
- Include all original packaging, if applicable.
- Show no signs of damage, writing, or excessive wear.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item, and we'll arrange a replacement or full refund at no additional cost.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Return Shipping
- If the return is due to our error (incorrect or damaged item), we'll cover the return shipping costs.
- For all other returns, customers are responsible for return shipping fees.
Non-Returnable Items
We cannot accept returns for:
- Books that have been used, damaged after delivery, or marked by the customer.
- Gift cards.
- Clearance or final sale items.
Cancellation
Cancellations must be requested within 24 hours of placing your order. After 24 hours, your order may have already been processed or shipped and cannot be cancelled. To request a cancellation, please contact us immediately at customersupport@brighthallbooks.com.
Need Assistance?
If you have any questions about your order or return, please contact our customer support team through our customersupport@brighthallbooks.com. We're happy to help.